Shipping & Returns
Processing time
The time I need to prepare an order for dispatch varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Return & Exchange Policy
We gladly accept returns & exchanges.
Contact us within: 14 days of delivery
Return items within: 30 days of delivery
We don't accept cancellations. Please contact us if you have any problems with your order.
The following items can't be returned or exchanged because of the nature of these items, (unless they arrive damaged or defective):
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Custom or personalised orders
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Perishable products (like food or flowers)
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Digital downloads
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Intimate items (for health/hygiene reasons)
Conditions of return: Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Terms & Conditions
Store Policy
Privacy & Safety
We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how you use this website. From time to time, we may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
We also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving reviews on our products. We only disclose logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Certain visitors to our website choose to interact with CG's GemMart in ways that require CG's GemMart to gather personally-identifying information. The amount and type of information that CG's GemMart gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a placing an order at https://www.gemmorestore.com to provide a their personal information such as email address, phone number and addresses.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
Payment Methods
